When there is significant proof that means the money ended up certainly stolen, ChangeNOW will do its finest to temporarily freeze the property. All through the method, the police or Law Enforcement will have to provide us that has a report on the continuing case within just 14 times after you submitted a aid ticket.
If you’re the victim of theft and you also suspect that stolen money have already been transferred to the ChangeNOW deposit handle, you need to open a support ticket and supply us with the subsequent facts:
Each individual KYC case is taken care of individually. If a specific consumer is eligible for that treatment considering the fact that their transaction had been marked as suspicious, they can Have a very Distinctive standing update within the exchange website page along with a Confirm button; the button will cause our KYC supplier SumSub’s verification Device.
DDoS attacks. Sad to say, these types of issues transpire once in a while, but we're often delighted that will help you and fix any challenges;
Essential! For a few currencies, we use a person deposit tackle for all orders and thus need a memo for being specified for the deposit transaction. This memo is displayed appropriate below our deposit deal with.
In these scenarios, we motivate you to definitely Get in touch with our help team. The exchange might be continued from there, or alternatively, you might be no cost to request a refund.
From the exchange interface, you will notice two dropdown menus. The primary dropdown is for choosing the copyright you should exchange (the a single you are offering). The next dropdown is for selecting the copyright you ought to obtain (the one particular you will be finding in return).
ChangeNOW has created a benchmark in copyright swap ChangeNow services. This tends to make them Probably the most easy places to get cryptos.
The expenses are precisely the same you'll see with a daily exchange: community costs and service expenses. They may be now A part of the estimated level you see. We promise no additional rates in the process – what you see is Whatever you get.
It means specifically that — exchanges of particular trading pairs are carried by our partners. These exchanges usually are not Substantially distinctive from regular ChangeNOW exchanges, having said that, Here are a few points you may want to Remember:
In the event you didn’t send any funds nevertheless, there isn't a really need to cancel the transaction, you'll be able to only develop a new one
When you have by now despatched the cash for your exchange, instantly Speak to our help staff for support
The normal time for exchange is about five minutes. You'll be able to track the copyright swap progress over the exchange page.
If these techniques never assistance, be sure to contact our aid at: [e-mail guarded] or use this website link. We will get back to you personally as quickly as possible.